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3C-ANALYTICS transforms raw Contact Center data into intelligence and actionable insights allowing management to properly control and optimize the Contact Center performance. This powerful analytical system detects and unlocks process, system and resource failures, highlights improvement areas and computes the impact of the planned actions on your KPI’s.
Through 3C-QoS Operational Assessment, Contact Center management will be able to quicker detect and better understand the dynamics and interdependency of all Contact Center mechanics and to solve performance issues more effectively. In particular, it provides adequate answers and solutions to complex operational situations.
3C-WOPS, Workforce Optimisation Performance System, is the Omega3C solution to properly manage and optimise primary operational tasks and activities of Contact Centers. This platform is comprised of an integrated suite of operations management support and tools in each of the main Contact Center areas.
Customer interaction solutions
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