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Big Contact Center Data Maximizing contact center insights & performance
Self service effectiveness assessment Social media and care deployment and integration
Operational Management Support
Site and Vendor Assessment
BPO Managed Services
Contact Channel Optimization
Channel Resolution Improvement
Contact Handling & Workforce Optimization
Energize, Strengthen, Boost, Revitalize, Reinvent, Fortify your Customer Interactions
Omega3C will enable you to turn your Customer Interaction Center into a real business asset that energises, revitalises, fortifies, boosts, strengthens and reinvents your Contact Center operational model, performance and customer engagement.
Robust operations are a critical factor for having predictable results, both in terms of cost optimization and service delight. Measure how your Contact Center service is performing; quantify the cost saving opportunities and the efforts that are needed to enhance the service you are delivering to customers, at a glance!
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