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Workforce Optimization

The function of 3C-WOPS is to manage and optimise primary operational tasks and activities of the Contact Center. This platform is comprised of an integrated suite of software and operational management support tools in each of the main Contact Center areas. Its purpose is to support Contact Center executive management through real-time monitoring and analysis of the performance metrics. It provides both quantitative and qualitative data on KPI’s resulting in a proactive feedback that will help to achieve a competitive advantage by delivering best-in-class solutions.

Key areas of functionality of the 3C-WOPS platform are:

  • Forecasting Optimisation
  • Workforce Optimisation
  • SLA & KPI Recovery
  • Quality Assurance Optimisation
     

With 3C-WOPS we help our clients to achieve:

  • Significant Cost reduction
  • Better customer experience and satisfaction
  • Increased customer loyalty
  • Higher revenue by customer

 

Energyzing

Energizing your Customer Interaction Center

Boosting

Boosting your Customer Interaction Performance Management

Strengthening

Strengthening your Customer Engagement

Revitalizing

Revitalizing your Customer Interaction Center Operational Model

Reinventing

Reinventing your Customer Interaction Center Operating BP(O) Model

Fortifying

Fortifying your Digital Customer Interaction

Customer interaction solutions

Customer Interaction Solutions