The strategic value of our solution is the ability to transform data into intelligence and actionable insights, through a new and innovative ‘fact-based’ way. This approach provides ‘contextual’ feedback to support easy and fast decision making
Key questions about monitoring capabilities that must be addressed for effective operational performance are:
- Does your monitoring system allow you to have historical and real-time information about the exact Contact Center performance?
- Does your monitoring system provide you reliable information to quantify the impact of low performance on customer satisfaction?
- Does your monitoring system provide you accurate information to measure inefficiency?
- Does your monitoring system allow you to reliably and frequently benchmark your Contact Center performance?
Omega3C offers 3C-ANALYTICS a holistic Contact Center Performance Management to:
- Balance quality and cost
- Set high-performance targets
- Consistently meet performance requirements and expectations
- Standardize processes and best practice Increase employee engagement and customer satisfaction
- Improve business insight and analytics