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Performance Management Support

The strategic value of our solution is the ability to transform data into intelligence and actionable insights, through a new and innovative ‘fact-based’ way. This approach provides ‘contextual’ feedback to support easy and fast decision making

Key questions about monitoring capabilities that must be addressed for effective operational performance are:

  • Does your monitoring system allow you to have historical and real-time information about the exact Contact Center performance?
  • Does your monitoring system provide you reliable information to quantify the impact of low performance on customer satisfaction?
  • Does your monitoring system provide you accurate information to measure inefficiency?
  • Does your monitoring system allow you to reliably and frequently benchmark your Contact Center performance?

Omega3C offers 3C-ANALYTICS a holistic Contact Center Performance Management to:

  • Balance quality and cost
  • Set high-performance targets
  • Consistently meet performance requirements and expectations
  • Standardize processes and best practice Increase employee engagement and customer satisfaction
  • Improve business insight and analytics

 

 

 

Energyzing

Energizing your Customer Interaction Center

Boosting

Boosting your Customer Interaction Performance Management

Strengthening

Strengthening your Customer Engagement

Revitalizing

Revitalizing your Customer Interaction Center Operational Model

Reinventing

Reinventing your Customer Interaction Center Operating BP(O) Model

Fortifying

Fortifying your Digital Customer Interaction

Customer interaction solutions

Customer Interaction Solutions