With over 20 years of experience in the industry of Contact Centers and a deep expertise in all customer lifecycle touch points, Our management consultants can provide you with hands-on and effective operational support that will dramatically improve operational performance and profitability.
Drawing on the extensive experience of our management consultants, Omega3C can help you to identify and deliver value with strategic agility that has an immediate positive impact on your Contact Center organization.
Omega3C strategically-focused consulting solutions include:
- Workforce Management Strategy
- Metrics and Performance Analysis
- Contact Center Cost Analysis
- Customer Access strategy
- FCR analysis and Optimization
- Workflow analysis and Design
- Root Cause Analysis and process optimization
- Quality Assurance and optimization
- Customer Satisfaction Assessment and optimization
- Contact Center Assessment and optimization
- Self-services assessment and optimization