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BP(O) Strategy

Omega3C can help and assist you to identify the right sourcing strategy for your organisation. Which form of sourcing best fits for your organisation is a very sensitive and delicate decision. Omega3C has years of experience in sourcing the various delivery models, i.e. in-house, outsourced, offshored, home-shored. We know the advantages and disadvantages of every sourcing model.

We are able to measure performance, the quality of processes and more generally the model of delivery of a Customer Interaction Center enterprise - whether it be in-house or outsourced to a BPO vendor, with an innovative methodical approach using sophisticated analysis and tools.

We help our clients to implement and manage BPO vendor performance with our 3C-QoS Standard, a rigorous multi-dimensional framework of best practices designed to measure third party customer services providers. Our BPO Certification Process is based on a single and proven global performance standard. Our BPO service includes:

  • Vendor selection
  • Vendor management
  • Central team management
  • Site assessment and due diligence studies
  • Contract compliance and auditing
  • Customer satisfaction/dissatisfaction analysis

 

 

Energyzing

Energizing your Customer Interaction Center

Boosting

Boosting your Customer Interaction Performance Management

Strengthening

Strengthening your Customer Engagement

Revitalizing

Revitalizing your Customer Interaction Center Operational Model

Reinventing

Reinventing your Customer Interaction Center Operating BP(O) Model

Fortifying

Fortifying your Digital Customer Interaction

Customer interaction solutions

Customer Interaction Solutions