Omega3C can help and assist you to identify the right sourcing strategy for your organisation. Which form of sourcing best fits for your organisation is a very sensitive and delicate decision. Omega3C has years of experience in sourcing the various delivery models, i.e. in-house, outsourced, offshored, home-shored. We know the advantages and disadvantages of every sourcing model.
We are able to measure performance, the quality of processes and more generally the model of delivery of a Customer Interaction Center enterprise - whether it be in-house or outsourced to a BPO vendor, with an innovative methodical approach using sophisticated analysis and tools.
We help our clients to implement and manage BPO vendor performance with our 3C-QoS Standard, a rigorous multi-dimensional framework of best practices designed to measure third party customer services providers. Our BPO Certification Process is based on a single and proven global performance standard. Our BPO service includes:
- Vendor selection
- Vendor management
- Central team management
- Site assessment and due diligence studies
- Contract compliance and auditing
- Customer satisfaction/dissatisfaction analysis