MENU

Omega 3c

 

CONTACT US
vai

3C-QoS

The unique and innovative feature of 3C-QoS is its multilevel and multidimensional assessment scope.

3C-QoS is not only restricted to pure Contact Center processes, but analyses and evaluates the efficiency and effectiveness of processes in all functional areas and Contact Center departments  which can impact the Contact Center goals and objectives.

With 3C-QoS the level of interdependency between all KPI’s and Contact Center building blocks is incorporated allowing you to perfectly understand all operating dynamics and to achieve the optimal balance between cost and quality.

3C-QoS shows clearly the direct link and exact relation between all Contact Center KPI’s and the underlying processes permitting you to effectively and efficiently remedy any Contact Center dysfunction.

 

 

Energyzing

Energizing your Customer Interaction Center

Boosting

Boosting your Customer Interaction Performance Management

Strengthening

Strengthening your Customer Engagement

Revitalizing

Revitalizing your Customer Interaction Center Operational Model

Reinventing

Reinventing your Customer Interaction Center Operating BP(O) Model

Fortifying

Fortifying your Digital Customer Interaction

Customer interaction solutions

Customer Interaction Solutions