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Which are the most effective ways to reduce the contact center cost?
How to eliminate waste contacts and failure demand?
How to increase the effectiveness and efficiency of your contact center services?
How to dramatically increase FCR and TPR?
How to achieve consistent operational excellence?
How is your contact center performing against your competitors?
How to improve customer loyalty and engagement?
How to maximize (out)sourcing benefit and minimize (out)sourcing risk?
How to face the digital contact center and customer service evolution?
How to improve the contact center customer experience and simultaneously reduce cost?
How to integrate social media and social care in your customer interaction strategy?
How to constantly follow your contact center performance?
How to keep a holistic, unified view on the performance of your contact center(s)?
How to benchmark your contact center operations?
How to meet your service level target while controlling costs?
How to develop the skills and the engagement of the people who deal with your customers every day?
First call or contact resolution (FCR or TPS Total problem Resolution is a critical objective for organisations seeking to provide customers with complete satisfaction upon first contact.
Customer interaction solutions
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