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FCR Analysis and Optimization

First call (FCR) is a critical objective for organisations seeking to provide customers with complete satisfaction upon first contact. To enhance Contact Center performances on this item, Omega3C has developed innovative solutions that perfectly fit this need. The usage of 3C-ANALYTICS, the implementation of 3C-QoS and the services provided by Omega3C, will highlight the areas to work on and will suggest the proper actions to put in place, in order to improve the FCR, enhancing the experience of the customer about the service.

Energyzing

Energizing your Customer Interaction Center

Boosting

Boosting your Customer Interaction Performance Management

Strengthening

Strengthening your Customer Engagement

Revitalizing

Revitalizing your Customer Interaction Center Operational Model

Reinventing

Reinventing your Customer Interaction Center Operating BP(O) Model

Fortifying

Fortifying your Digital Customer Interaction

Customer interaction solutions

Customer Interaction Solutions