Defining and measuring and then translating the customer experience journey into an operational model in a key strategic imperative. Omega3C has years of experience in this area and will align your Contact Center operation to respond to and address key customer expectations, preferences and desired outcomes.
Omega3C also works on Employee Engagement and Satisfaction, a dimension of providing service that deeply impacts Customer Satifaction and that cannot be underestimated in the Customer Satisfaction Strategy. It is imperative that those who interact with end customers exude passion and credibility to best represent brand values. When there are motivation and morale issues they can have serious implications on performance. Omega3C can offer remedies to increase staff satisfaction and motivation that will turn service into a competitive advantage.