Employee satisfaction and engagement are critical and determining factors in the overall success of a contact center. There is a direct and strong correlation between employee engagement and customer engagement. It is imperative that those who interact with end customers exude passion and credibility to best represent brand values. Furthermore, engaged employees are less absent, stay longer and are much more productive. Motivational and morale issues can have serious implications on the performance of the entire contact center operation. Omega3C can offer remedies and solutions to dramatically increase staff satisfaction and motivation and turn your customer service into a real competitive advantage and business asset.