Omega3C is the industry expert for improving Contact Center operations. Our solutions help you better manage Customer Interactions by transforming data into intelligence and actionable insights. The Contact Center is a very complex environment can be compared in many ways to a complicated machinery that relies upon a set of moving parts. If any one of those parts fails the overall performance is impacted and costs increase.
provide a performance management framework that includes an innovative suite of tools and specific operational support to help in the following areas:
- Human Resources Management
- Forecast & Work Force Management
- Training & Quality Management
- Continuous Improvement Management
- Performance Management
- Customer Satisfaction Management
- Revenue Generation
Omega3C provides the concrete baseline and comparative data needed to identify operational and performance gaps and ways to bridge them .