Defining the sourcing model that best fits for your Contact Center is a very sensitive, delicate and challenging exercise. Omega3C has long and proven experience and expertise in all forms of sourcing: in-house, outsourced, off-shored, and home-shored. We know the advantages and disadvantages of every sourcing model, mainly for what concerns BPO outsourcing processes.
Omega3C can assist you in developing the right sourcing strategy for your organization on a local as well as on an international level. As a 100% independent organization, Omega3C can give you the best and the most objective advice in all aspects and questions related to sourcing, such as:
- Which service activities of the business can you outsource and which services do you better
- Which services should remain onshore and which can be considered for off-shore support?
- How much money can I save with outsourcing?
- How much money can I save with off-shoring?
- Which are the risks related to outsourcing and off-shoring?