Reinventing your Customer Interaction Center operating BP(O) model

Defining the sourcing model that best fits for your Contact Center is a very sensitive, delicate and challenging exercise. Omega3C has long and proven experience and expertise in all forms of sourcing: in-house, outsourced, off-shored, and home-shored. We know the advantages and disadvantages of every sourcing model, mainly for what concerns BPO outsourcing processes.

Omega3C can assist you in developing the right sourcing strategy for your organization on a local as well as on an international level. As a 100% independent organization, Omega3C can give you the best and the most objective advice in all aspects and questions related to sourcing, such as:
  • Which service activities of the business can you outsource and which services do you better
    keep in-house?
  • Which services should remain onshore and which can be considered for off-shore support?
  • How much money can I save with outsourcing?
  • How much money can I save with off-shoring?
  • Which are the risks related to outsourcing and off-shoring?



Energizing your Customer Interaction Center


Boosting your Customer Interaction Performance Management


Strengthening your Customer Engagement


Revitalizing your Customer Interaction Center Operational Model


Reinventing your Customer Interaction Center Operating BP(O) Model


Fortifying your Digital Customer Interaction

Customer interaction solutions

Customer Interaction Solutions