With over 20 years of experience in the Contact Center industry, Omega3C experts have repeatedly faced and successfully resolved a variety of challenges.
The Omega3C business model provides a performance management framework that includes specific operational support tools and methods to help clients achieve a competitive advantage by delivering best-in-class solutions that reduce service costs, improve customer retention, customer satisfaction and increase the revenue per customer.
Omega3C will enable you to turn your Customer Interactions Center into a real business asset that energises, revitalises fortifies, boosts, strengthens and reinvents your Contact Center operational model, performance and customer engagement.
Why choose Omega3C?
- We have developed an innovative, first in the industry, Enterprise BI system and methodology for the control of and translation of performance into a real competitive advantage and a quick return on investment (ROI)
- We have the most advanced State of the art performance management system
- We are an independent organization, combining strategic consultancy with tactical solutions, that can be customized to your business needs
- We are an international Team of senior and highly experienced Contact Center and Customer Interaction Experts