Why choose Omega3C?

With over 20 years of experience in the Contact Center industry, Omega3C experts have repeatedly faced and successfully resolved a variety of challenges.

The Omega3C business model provides a performance management framework that includes specific operational support tools and methods to help clients achieve a competitive advantage by delivering best-in-class solutions that reduce service costs, improve customer retention, customer satisfaction and increase the revenue per customer.

Omega3C will enable you to turn your Customer Interactions Center into a real business asset that energises, revitalises fortifies, boosts, strengthens and reinvents your Contact Center operational model, performance and customer engagement.

Why choose Omega3C?

  • We have developed an innovative, first in the industry,  Enterprise BI system and methodology for the control of and translation of performance into a real competitive advantage and a quick return on investment (ROI)
  • We have the  most advanced State of the art performance management system
  • We are an independent organization, combining strategic consultancy with tactical solutions, that can be customized to your business needs
  • We are an international Team of senior and highly experienced Contact Center and Customer Interaction Experts


Energizing your Customer Interaction Center


Boosting your Customer Interaction Performance Management


Strengthening your Customer Engagement


Revitalizing your Customer Interaction Center Operational Model


Reinventing your Customer Interaction Center Operating BP(O) Model


Fortifying your Digital Customer Interaction

Customer interaction solutions

Customer Interaction Solutions