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Leadership

Donata Orlandini Armellini began her professional life as an entrepreneur in 1985, and then in 1987 started her career in the Contact Center business by founding her own company. In 2003 she was asked by a global leader in Contact Center outsourcing  to support their start-up in the Italian market. In 2005 she became Managing Director of this company and  held this position until 2010. Her experiences over this period gave her a 360° view on contact center sector, with a strong focus on operations, account management, human resources, contract negotiations and P&L management and control. She has a deep hands-on understanding of the industry and of the needs of both clients and customers. She is now embarking on a new challenge to harness her years of experience the start-up of Omega3C, a new international company of Customer Interaction Solutions.

Corrado Pelligra after spending more than 15 years in Sales and Marketing, Corrado started his career in the Contact Center Business founding his own company in Italy in 1987. The business grew very rapidly and became one of the most innovative players in the Italian market. From there he moved to a senior executive management function for a global leader in Contact Center outsourcing. His deep and extensive knowledge of the dynamics of Customer Interaction and awareness of the needs of companies and the support they need in their relationship with their customers, led him in 2011 to create Omega3C, an innovative international company of Customer Interaction Solutions.

 

Energyzing

Energizing your Customer Interaction Center

Boosting

Boosting your Customer Interaction Performance Management

Strengthening

Strengthening your Customer Engagement

Revitalizing

Revitalizing your Customer Interaction Center Operational Model

Reinventing

Reinventing your Customer Interaction Center Operating BP(O) Model

Fortifying

Fortifying your Digital Customer Interaction

Customer interaction solutions

Customer Interaction Solutions